Family Recipes

UV Safety Month

A TIME OF REFLECTION & GRATITUDE

XCH HOLIDAY COOKIE RECIPE SWAP

TRUST A Recipe for Success

XCH Family Recipes

Emotional Fitness For Healthcare Workers

Shifts in Leadership You Might Not See Coming

Lead From Where You Are

Empathy Wanted-Needed Now More Than Ever

Know Your Clients-What Really Matters

Front Line Heroes The Significance of Memorial Day

Inclusivity in Name Only? How to Test for the Real Thing

The Storytelling Craze

The ROI on Wisdom

And the Best Teacher Is… FAILURE

Press “Pause” Before You Hit “Send”

Dear House Rules,

I have a question about how my business communications can impact my business relationships. Our agency currently has a client who is constantly making last-minute requests, changing their minds multiple times, and generally causes chaos for their account. How can I address this with them productively (and not fly off the handle)?

Signed,
Plenty of Lemons, but No Lemonade

The Advantages of Small-Agency Culture When Working on Large-Scale Projects and Campaigns

Dear House Rules,

We have a small full-time staff, augmented by a wide variety of freelance business partners with whom we have ongoing relationships. As a smaller shop, can we turn our size from a potential disadvantage to a definite benefit when working with larger, more established clients? 

Signed,
Do we need a bigger boat?