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Lead From Where You Are

Empathy Wanted-Needed Now More Than Ever

Know Your Clients-What Really Matters

Front Line Heroes The Significance of Memorial Day

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The Storytelling Craze

The ROI on Wisdom

And the Best Teacher Is… FAILURE

Press “Pause” Before You Hit “Send”

Dear House Rules,

I have a question about how my business communications can impact my business relationships. Our agency currently has a client who is constantly making last-minute requests, changing their minds multiple times, and generally causes chaos for their account. How can I address this with them productively (and not fly off the handle)?

Signed,
Plenty of Lemons, but No Lemonade