Xavier Creative House

BUILD ON YOUR SUCCESS

Have a question about building a great healthcare brand? A brand problem you're trying to solve? The XCH experts are happy to share healthcare marketing and promotion insight and advice anytime.


What Do Ad Agency Operations People Do

Dear House Rules,

It was enjoyable – and instructive – to learn about the workload of your Chief Creative Officer in your last post. However, I know there must be people in ad agencies who mostly don’t do the brainstorming, concept development, and client presentations… people who keep the place running. Every business has at least one person (if not an entire department) whose job it is to control the chaos that runs rampant in most creative companies. What’s a day like for one of those employees in your own organization?

Signed,

Special Ops

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What Do Advertising Creatives Do All Day?

Dear House Rules,

As a pharmaceutical company product director, I reach out to creative agencies on a regular basis. I’ve always been curious how different employees of creative agencies spend their work days. Could you provide some insight?

Signed,

Genuinely Curious

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What’s the “Realer” Reality: Augmented or Virtual?

Dear House Rules,

Okay, I admit it. I can’t keep up with all the technology that’s changing how business is done, even in a historically traditional industry like pharmaceuticals. I don’t want to sound like an uninformed “old guy” at our next convention, but I don’t want to try to learn all about technology in a week either. Let’s start with something simple: what’s the main difference between “augmented reality” and “virtual reality?”

Signed,

Low Knowledge About High Tech

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The Pathway to “Great Creative”

Dear House Rules,

Sometimes, it seems like things are changing so fast we can barely keep up. At our agency, we’ve changed our dress code, our equipment, our messaging vehicles, and even our workspaces – but the goal of offering our clients great creative remains the same. How do we keep that goal front and center in the midst of all these changes?

Signed,

21st Century Creativity?

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How to Make Yourself an Industry Leader

Dear House Rules,

Sometimes I feel like I’m my industry’s best-kept secret. My work is excellent, and my clients keep coming back, but aside from that, no one in my business seems to know who I am. After I started my business, I worked hard to build a thriving enterprise with great employees and solid client list, and I’m thrilled that they generate so much repeat business, but something just seems to be missing. I guess I don’t know how to market myself. Should I rent a billboard? Print my name and a catchy slogan on the inside of matchbooks? I could really use some help from an expert marketer like you.

Signed,

Walking the Walk, But Not Talking the Talk

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What Are Our Customers Up to These Days?

Dear House Rules,

I was in my doctor’s office for the first time in years recently (fortunately, I’m pretty healthy). It was the same office, with the same staff – but it seemed like everything else had changed! I checked in not on a handwritten list but by using a kiosk with an elaborate touchpad. Being in the medical advertising business, I always keep my eye out for new methods of marketing to physicians and patients, and sure enough, this check-in kiosk ran ads on every screen. What else has changed and created new opportunities?

Signed,

Don’t Want to Be Out of Touch

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How Can I Inspire Clients Over a Computer Connection?

Dear House Rules,

In recent years, our agency has been pitching distant or overseas clients using digital technology. I’ve noticed that the art of “presenting” concepts is different with a remote audience – it’s harder to keep the group engaged, for one thing. Is this digital meeting trend a flash-in-the-pan or a phenomenon I should learn to excel in?

Signed,

Digital Newbie

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Trade shows 101: First, Obey the (FDA) Rules!

Dear House Rules,

I was talking to a colleague with another pharma company recently who told me that they had violated a rule set by the Office of Prescription Drug Promotion (OPDP), a division of the FDA, with a convention panel they displayed at a trade show. The president of her company received an enforcement letter from the agency, and if they hadn’t corrected the issue quickly, they could’ve had to pay a large fine or even been banned from marketing the product. I’m new to the world of trade show drug marketing — how can I ensure I don’t make any OPDP guidance mistakes?

 

Signed,

 

Good Booth Behavior

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Can LinkedIn Be a Marketing Tool for… Hospitals?

Dear House Rules,

A colleague recently suggested that if I wasn’t using LinkedIn as part of my marketing mix, I was “missing out.” I understand why data analytics firms, recruiting houses, creative agencies, and more use LinkedIn to get their message across – but hospitals? Obviously, LinkedIn wouldn’t be part of our patient-directed marketing efforts, but which customers should I target (and with what type of content) to use LinkedIn most effectively?

Signed,

LinkedOut… For Now

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Ask a Celebrity If Drug X Is Right for You

Dear House Rules,

Our company is in the early stages of developing a marketing campaign for a new product. I’ve seen other pharma companies use celebrities to influence people regarding a particular brand—sometimes, it seems to work perfectly, sometimes, not so much. As for our company, we’re skeptical. Having a Kardashian endorse make-up is ideal synergy, but what credibility can a celebrity bring to a pharma brand? Where do you stand on the concept of using “influencers” in pharmaceutical marketing? Is this something we should look into?

Signed,

Should I Be More Starstruck?

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What Color is Your Stethoscope? Color in Medical Devices

Dear House Rules,

Our company has become more involved with medical device manufacturers lately, and we want to understand everything we can about our new clients’ industry. We’re especially looking for marketing ideas for an industry that isn’t known for featuring many active advertisers. Do you have any thoughts?

Signed,

Device Developments?

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Explain Yourself! Healthcare Explainer Videos Can Be Your Best Ally

Dear House Rules,

Back in the “old days,” physicians learned new information about products and devices by reading journal articles or white papers provided to them by sales reps. Patients learned new health information from their doctors, period. Now, however, things have changed – doctors have no time to see sales reps, patients come to their doctors having already researched their condition and the device, procedure, or medication they believe they need. As healthcare marketers, how do we keep up as learning methods change?

Signed,

“But I Saw It on The Internet”

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